LG Soundbar ARC Not Working: How To Troubleshoot

Experiencing issues with your LG Soundbar ARC not working can be frustrating. You’ve just set up your home entertainment system, ready to enjoy the immersive sound experience that a soundbar offers, only to find out that the ARC connection isn’t working as it should. In this article, we’ll guide you through troubleshooting steps to help you identify and resolve the problem, making your home audio experience top-notch once again.

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What is ARC?

The Audio Return Channel (ARC) is a feature found in HDMI cables that allows audio signals to be sent from your television to your soundbar, making it easier to connect and control your devices. When your LG Soundbar ARC isn’t working, it means that your TV isn’t sending audio signals to your soundbar, resulting in no sound output.

Check Your TV and Soundbar’s ARC Compatibility

First and foremost, verify that both your TV and soundbar support ARC. You can usually find this information in the user manuals or by searching for the product specifications online. If either your TV or soundbar does not support ARC, you’ll need to use alternative audio connections, such as an optical cable or Bluetooth.

Inspect Your HDMI Cable

  1. Use the right HDMI port: Ensure that you are connecting your soundbar to the HDMI port on your TV labeled “ARC” or “HDMI ARC.” Connecting to a non-ARC port will not allow the audio return function to work.
  2. Use a high-speed HDMI cable: The HDMI cable you are using should be a high-speed cable with Ethernet support. Older HDMI cables might not support ARC functionality. If you’re unsure, try using a different HDMI cable to see if it resolves the issue.

Update Your Devices’ Firmware

Sometimes, outdated firmware can cause ARC-related problems. Check both your TV and soundbar for firmware updates, and if available, download and install the latest version. Refer to the manufacturers’ websites or user manuals for instructions on how to update your devices.

Adjust Your TV and Soundbar Settings

  1. Enable ARC on your TV: Access your TV’s settings menu and look for an option related to HDMI ARC. Make sure that it is enabled. The location of this setting will vary depending on your TV model, so consult your user manual if you’re having trouble finding it.
  2. Choose the correct sound output on your TV: In your TV’s settings menu, navigate to the sound settings and select “External Speaker” or “Audio System” as the output. This will ensure that your TV is sending audio to your soundbar.
  3. Adjust your soundbar’s input settings: Finally, make sure your soundbar is set to the correct input. This is typically done using the soundbar’s remote control or a button on the soundbar itself. Select the “ARC” or “HDMI ARC” input option.

Reset Your Devices

If you’ve tried the above steps and your LG Soundbar ARC still isn’t working, try resetting both your TV and soundbar to their factory settings. This can sometimes resolve any lingering software issues. Consult your user manuals for instructions on how to perform a factory reset on your specific devices.

Seek Professional Assistance

If you’ve exhausted all troubleshooting steps and your LG Soundbar ARC remains non-functional, it’s time to seek professional help. Contact LG customer support or visit an authorized service center for further assistance.

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Last update on 2024-02-14

Frequently Asked Questions

How do I know if my TV and soundbar support ARC?

You can find this information in your device’s user manuals or product specifications. Look for a mention of “Audio Return Channel” or “HDMI ARC” support.

Can I use ARC with a non-LG TV?

You can use the ARC feature with a non-LG TV as long as both your TV and soundbar support ARC. Just make sure to connect the devices using the appropriate HDMI ARC port on your TV and follow the troubleshooting steps outlined in this article.

What if my TV or soundbar doesn’t support ARC?

If your TV or soundbar doesn’t support ARC, you’ll need to use alternative connecting methods. You can use an optical cable or connect via Bluetooth (if both devices are Bluetooth-capable). Ensure that you select the correct input on your soundbar and output on your TV to match your chosen connection method.

What’s the difference between HDMI ARC and eARC?

HDMI ARC (Audio Return Channel) and eARC (Enhanced Audio Return Channel) are both features that allow audio to be sent from your TV to an external audio device, such as a soundbar. The main difference between the two is that eARC supports more advanced audio formats, such as Dolby Atmos and DTS:X, and has a higher bandwidth, resulting in better audio quality. To take advantage of eARC, both your TV and soundbar must support the feature, and you will need a high-speed HDMI cable with Ethernet support.

About Author

Georgiana Lauren is passionate about soundbars and is obsessed with all things related to audio equipment. With years of experience in the industry, she has developed an expert understanding of soundbars and other related technologies. Georgiana enjoys sharing her knowledge with others and helping them find the perfect sound solutions for their needs.

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