How to Troubleshoot Bose Soundbar 700 Alexa Not Working Issue?

Imagine this: You’ve just spent your hard-earned cash on the sleek and powerful Bose Soundbar 700, and you’re excited to pair it with your Amazon Echo device for a seamless, voice-controlled audio experience. But then, the unthinkable happens – Alexa doesn’t seem to work with your new soundbar. Frustrating, isn’t it? Don’t worry; we’re here to help you navigate this issue and get your soundbar back on track.

In this comprehensive guide, we’ll discuss the various reasons why your Bose Soundbar 700’s Alexa integration might not be working and walk you through the steps to fix the problem. Let’s dive in!

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Check Your Soundbar’s Firmware

Before we start troubleshooting, ensuring that your Bose Soundbar 700 is running the latest firmware is essential. A simple update might resolve any compatibility issues you’re experiencing with Alexa.

1. Download the Bose Music app on your smartphone or tablet.
2. Sign in or create an account, then follow the on-screen instructions to add your soundbar.
3. Once connected, tap the ‘Settings’ icon and select ‘System Updates.’
4. If an update is available, follow the prompts to install it.

Verify Your Amazon Alexa Account

After checking your soundbar’s firmware, it’s crucial to ensure that you’re signed in to the correct Amazon Alexa account. Using the wrong account can cause issues with Alexa’s functionality on your Bose Soundbar 700.

1. Open the Bose Music app and tap on your soundbar.
2. Tap the ‘Settings’ icon and select ‘Voice Assistant.’
3. Make sure ‘Amazon Alexa’ is selected, then tap ‘Sign in.’
4. Verify your account information and sign in if necessary.

Check the Soundbar’s Microphone

The Bose Soundbar 700 has an array of microphones to pick up your voice commands accurately. However, if the microphones are obstructed or malfunctioning, Alexa might not hear you properly. To check the microphones:

1. Inspect the soundbar’s top panel for any obstructions, such as dust or debris, and clean if necessary.
2. Make sure the soundbar is placed in an open area and not enclosed within a cabinet or close to a wall.
3. Ensure that the ‘Microphone Off’ button on the top panel isn’t engaged (it should be white, not red).

Restart Your Soundbar and Alexa Device

Sometimes, a simple restart can fix any connectivity issues between your Bose Soundbar 700 and Amazon Alexa. Here’s how to restart both devices:

1. Unplug the soundbar and your Amazon Echo device from their power sources.
2. Wait for 30 seconds.
3. Plug both devices back in and allow them to power on and reconnect.

Reconnect Your Soundbar to Wi-Fi

A poor or unstable Wi-Fi connection can cause issues with your Bose Soundbar 700 and Amazon Alexa. To reconnect your soundbar to Wi-Fi:

1. Open the Bose Music app and tap on your soundbar.
2. Tap the ‘Settings’ icon and select ‘Wi-Fi Network.’
3. Choose ‘Connect to a different network’ and follow the prompts to reconnect your soundbar.

Reset Your Soundbar

If all else fails, a factory reset might be necessary to fix any lingering issues between your Bose Soundbar 700 and Amazon Alexa. Please note that a factory reset will erase all your soundbar settings, and you’ll need to set it up again afterward.

1. Unplug your soundbar from the power source.
2. Press and hold the ‘Power’ button on the remote control.
3. While holding the ‘Power’ button, plug the soundbar back into the power source. 4. Release the ‘Power’ button when the light bar on the front of the soundbar starts to blink white.
4. Wait for the soundbar to reboot, and then follow the setup instructions in the Bose Music app to reconnect it to your Wi-Fi network, Amazon Alexa account, and any other devices.

By following these troubleshooting steps, you should be able to resolve any issues with your Bose Soundbar 700’s Alexa integration. If you’re still experiencing problems, it might be time to contact Bose customer support for further assistance.

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Last update on 2023-09-21

Frequently asked questions about the Bose Soundbar 700 and its Alex compatibility.

Can I use other voice assistants besides Alexa with my Bose Soundbar 700?

Yes, the Bose Soundbar 700 also supports Google Assistant. To switch between voice assistants, open the Bose Music app, tap on your soundbar, and then tap the ‘Settings’ icon. Select ‘Voice Assistant’ and choose your preferred option.

Can I control other smart home devices using Alexa on my Bose Soundbar 700?

Absolutely! As long as your other smart home devices are compatible with Alexa, you can control voice commands through your Bose Soundbar 700. Make sure your devices are connected to your soundbar’s Amazon Alexa account.

Why is my Bose Soundbar 700 not responding to voice commands, even though Alexa is set up correctly?

There could be several reasons for this issue. First, ensure that the soundbar’s microphones are not obstructed and that the ‘Microphone Off’ button is not engaged. Next, check your Wi-Fi connection and restart both the soundbar and your Amazon Echo device. If the problem persists, you might need to perform a factory reset on your soundbar.

Can I use Alexa on my Bose Soundbar 700 without an Amazon Echo device?

Yes, you can! The Bose Soundbar 700 has built-in microphones and Alexa support, so you don’t need an Amazon Echo device to use voice commands. Just make sure your soundbar is connected to the internet and set up with your Amazon Alexa account.